FAQS
Frequently Asked Questions (FAQs)
1. What is your return and exchange policy?
At Her Haute Closet, we do not offer refunds. However, you can exchange items that are unworn, unused, and returned in their original packaging within 7 days of receipt. Please contact us at shop@herhautecloset.com to initiate an exchange.
2. How long does it take to process my order?
Orders are processed within 3-5 business days. Once processed, you will receive a shipping notification with tracking information.
3. How long will shipping take?
Shipping times vary by carrier:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (available for select locations)
Please note that these are estimated delivery times and may be affected by external factors.
4. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping options in the future!
5. What should I do if my order arrives damaged or incorrect?
If you receive a defective, damaged item, or the wrong product, please contact us immediately at shop@herhautecloset.com. We will work to resolve the issue as quickly as possible.
6. Can I cancel or modify my order?
Once an order has been placed and payment is confirmed, we are unable to cancel or modify the order. Please ensure your selections are correct before completing your purchase.
7. Do you offer gift cards?
Yes! Gift cards are available for purchase on our website. They make a perfect gift for friends and family.
8. How can I contact customer service?
For any questions or assistance, please email us at shop@herhautecloset.com. We are here to help!
1. What is your return and exchange policy?
At Her Haute Closet, we do not offer refunds. However, you can exchange items that are unworn, unused, and returned in their original packaging within 7 days of receipt. Please contact us at shop@herhautecloset.com to initiate an exchange.
2. How long does it take to process my order?
Orders are processed within 3-5 business days. Once processed, you will receive a shipping notification with tracking information.
3. How long will shipping take?
Shipping times vary by carrier:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (available for select locations)
Please note that these are estimated delivery times and may be affected by external factors.
4. Do you ship internationally?
Currently, we only ship within the United States. We hope to expand our shipping options in the future!
5. What should I do if my order arrives damaged or incorrect?
If you receive a defective, damaged item, or the wrong product, please contact us immediately at shop@herhautecloset.com. We will work to resolve the issue as quickly as possible.
6. Can I cancel or modify my order?
Once an order has been placed and payment is confirmed, we are unable to cancel or modify the order. Please ensure your selections are correct before completing your purchase.
7. Do you offer gift cards?
Yes! Gift cards are available for purchase on our website. They make a perfect gift for friends and family.
8. How can I contact customer service?
For any questions or assistance, please email us at shop@herhautecloset.com. We are here to help!